At GULF, our customers’ needs come first. We recognize our role in providing high quality, reliable
and affordable products and services to our customers. That’s why we always strive to ensure our
planning, construction, operations, maintenance, and after-sales care is undertaken at the highest
standards. All of our operating gas-fired power projects in Thailand are ISO 9001 (quality
management systems), ISO 14001 (environmental management systems), and ISO 45001 (occupational
health and safety management systems) certified, and are fully compliant with the relevant
environmental and social laws and regulations as well as requirements detailed in each projects’
Environmental Impact Assessment (EIA).
Our approach
We work hard to ensure that we are able to provide our customers with the products and services
they require. This includes not only the sale of electricity to the government (such as EGAT and
EVN) and distributors (such as PJM and Orsted), but also the sale of electricity, steam and
chilled water to industrial users (in Thailand).
We conduct an annual customers satisfaction survey for our customers in Thailand, with the aim
of achieving at least 90% satisfaction. In 2023, our customer satisfaction score was 94.9%.
Regardless, we continue to work to improve our customers’ satisfaction, with scheduled weekly
visits to customers as well as regular organized activities such as friendly football matches or
informative training seminars for customers to improve communications and strong relations with
our customers and ensure we continue to meet their needs.
Our customers can contact us 24 hours a day, 7 days a week. We have a dedicated team that are
always ready to handle any potential issues that may arise, and we maintain a strict operations
and maintenance schedule with the aim of maintaining high efficiency and availability for the
highest benefit of our customers. Click here to see more details about our plants’ performance.
Privacy, security and safety
For GULF, safety is a top priority. Therefore, as part of our services to customers, we also
provide informational training sessions to help our customers understand how to use our products
safely and effectively. These sessions include information about how the products and systems
work, monitoring and management, as well as emergency response plans.
During the construction and installation process, we provide training to all contractors before
starting work, and we hold a daily safety briefing for all employees and contractors each
morning to ensure that everyone understands the requirements and expectations. Our occupational
health and safety management system is certified to ISO 45001 standards. Throughout the
construction and installation process, we also have qualified engineers checking the work to
ensure it meets all safety and operating standards, including those specified in the ISO 9001
and IEEE standards.
We also have a strong system for managing customer data to ensure privacy protection in line
with the Thailand Personal Data Protection Act B.E. 2562. Details of the company’s commitment to
protecting personal data, as well as channels for contacting or submitting complaints / requests
related to personal data, can be found in the company’s Privacy Notice. In addition, our ERP
systems are certified to ISO 27001 standards to ensure appropriate information security
management and prevent data leaks or losses that may cause damage to the company or to our
customers.
